Ironers Basket
Free Door Step Pick up and Drop
  •   +91 91761 18438

  •   reachus@penciltechnologies.com
  • FAQ

    FREQUENTLY ASKED QUESTIONS

    If you have any question that is not answered on this page, please send us an email with your question, and we will respond immediately.

    Retail: You book a collection day for your Laundry. We will collect and process your Garments. We will deliver your clothes to your home.

    You can pay for your cleaning either by paying the delivery boy on delivery, by cash or card or by setting up a direct debit with us.

    If a collection is being made and you are not available you will be sent a email of the estimate of the garments collected. Delivery of the garments will be made at a convenient time post confirming your availability.

    Yes our workers combined have over 20 years experience within the dry cleaning industry, so you can be sure in the knowledge that your clothes are in the safest hands. We inspect every item of clothing, making sure to clean the garment according to the manufacturers label. However if there are specific cleaning instructions for a particular garment please make us aware of this during the collection of the garments. If there are any problems, Our team will get in touch with you for seeking your approval before processing.

    Yes. You will still be charged as the item will have gone through the whole washing process.

    If you have something that is not listed on our website, please contact us, and we will tell you whether we can process or not.

    All cleaning is processed at our central plant.

    We understand what hygiene means to you when it comes to your clothes. However As a commercial laundrer we make lot sizes as per the machine capacity and wash the garments. In order to maintain hygiene we wash all the garments at a certain temperature which neutralizes all kinds of bacteria.

    Fabric softeners are used for specific garments and it can be provided on request.

    • Yes we provide Dry Wash.
    • Can I wash comforters, blankets, or quilts?
    • Yes. Please see our charge sheet for further details.

    Yes we have the ultra-modern technologies in laundry management.

    • Customer identification Tagging, for sorting and billing purpose
    • Shuttle service of logistics running from plant to hubs in the city for timely delivery
    • Timely Door-step delivery / Express Delivery if required by the Customer
    • Hygiene and cleanliness is maintained throughout the laundry cycle, from collection of soiled garments till delivery, packing in biodegradable and recyclable covers

    Our state of the art ultra-modern technologies in laundry management is designed to cater to all the needs of demanding customers and constant endeavor to improve our internal process makes Ironersbasket a unique launderer in the industry.

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